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Frequently Asked Questions

How long will it take to sand and refinish my wood floors?

A lot depends on the size of the project. You should plan for a full week if we’re sanding and finishing your floors. For most projects, this allows the time needed in order to apply the stain and finish coats, while returning all your furniture to its original location. Some projects take longer if they are larger in size or if you’re installing upgraded finishes like Rubio Monocoat, or wire brushing.

How long will it take to install my new floor?

Installation timelines depend on the size of the project, what sort of prep work you want us to do, and what kind of material we’re installing.

For a 1,000 sq.ft. rectangular-shaped room:
No moving of furniture off work area
No demo of existing flooring
No baseboard removal or reinstallation

➤ Luxury vinyl plank or laminate: 2-3 days
➤ Pre-finished hardwood: 4-5 days

We’ll take care of all the project details so you can walk in and enjoy your new floor. During an onsite visit, your sales professional will provide you with a good idea of what you should expect for your specific project. Bear in mind, construction is all about problem-solving. Sometimes the problems we encounter take a little longer to solve than our initial projection.

How often should I clean my hardwood floors?

Regular cleaning is the #1 way you’ll extend the life of your floors. Dirt breaks down floor finish, destroys the carpet fiber, and scratches luxury vinyl plank (LVP) and laminate. You should clean your floors as often as possible and you’ll maximize their lifespan.

In addition, we offer a deep clean for all hard surface flooring using our Bona Scrubber. The Bona Scrubber is a special machine designed for cleaning the ground-in dirt and debris that can’t be removed with a vacuum or microfiber mop. We recommend doing this once or twice a year depending on how heavy your floor traffic is.

When do I know it’s time to recoat my hardwood floors?

You’ll know it’s time to recoat when you clean the floor and it doesn’t look clean when your cleaning solution dries. BE AWARE OF THIS SITUATION, because if you wait too long, and dark grey areas start appearing in high traffic areas, then only a complete refinish will make your floor look beautiful again. A refinish is substantially more costly and disruptive to your life than a recoat.

If you’re not sure it’s time for a fresh coat of finish, then give us a call! We’ll be happy to come out and evaluate your floor while offering our recommendation.

What’s the biggest difference between having a hardwood floor and a luxury vinyl floor (LVP)?

It’s no secret that LVP is a more affordable option than hardwood floors. Both options have their benefits, and it all depends on your wants and needs. If you’re a business with lots of foot traffic or a Central Oregon family that enjoys inside-outside living, then LVP products like COREtec could be the best option for you. Real hardwood floors cost more and are less durable than LVP, but are considered a luxury. If you appreciate the feel and look of organic surfaces, a hardwood floor or engineered hardwood floor is your best option.

Talk to your sales professional about your budget and your lifestyle. We’ll help guide you toward the best flooring option that fits your needs.

How much will an installation by the Hardwood Floor Company cost?

There is a huge range in what can be spent on a carpet, tile, or hardwood floor project. Key factors to consider are the size or square footage of the job, the type of material, and whether or not you want us to prep your space for installation. We offer free in-home estimates and can give you further pricing guidance in our boutique showroom.

How do I know which floor is the best option for my space?
Our carefully curated design process all starts in the boutique showroom. From there, we’ll get to know you, find out what you’re looking for, and determine what your budget is. Our design team will take the reins and present you with flooring options that best fit your needs.

True Craftsmen

"Very polite and respectful of our home. We had our whole house in laminate flooring and we love it. If you want a A+ job call this company."
- Monty and Diane Jolley

Great experience. Professional service. Very satisfied.

"I would highly recommend this company we had a really great experience with them. We are really happy with our hickory floors, tiled bathrooms and plush carpets. The whole team were very professional. We are so happy with our remodel and so glad we went with the Hardwood floor company!!"
- David S.

The Crew Was Fantastic

"From start to finish I have nothing but great things to say about The Hardwood Floor Company! They came out and took some measurements and provided a fair, detailed estimate. Work was completed in a timely manner, and we were kept up to speed on daily progress. The crew was fantastic, cleaned up at the end of each day, and even brought in our packages that were delivered while they were there. I would not hesitate to use this company again, and would highly recommend them. We had a demo/replacement of laminate flooring to include base board removal, and I am very impressed by the results!"
- Joshua Zack

Prompt and Courteous Customer Service

"We love our new floors! Our floors exceeded our expectations, and the demo/installation wasn't as bad as we thought it would be. David assisted in solving some problems we had in regards to the removal of layers of other floor products before the new floor could be installed. The crew he sent to work on our project did an excellent job, and were a delight to have in our home. After installation, we had a question regarding one plank in the floor. David came over that very day, looked at it and sent someone over to fix it the very next day....really, it's true, the very next day! We were very pleased with the service we received!"
- Barbara and Craig A.

Professional Expertise

"A big shout out to The Hardwood Floor Company! From start to finish, we were treated to their professional expertise and supported through the process with ease. We are so happy with our new flooring and will definitely recommend them to our friends and family. Thanks!"
- Susan Zenor

Beautiful Result

"We had a great experience having a new laminate floor installed. Jaz and Lewis were on time and did the dinning room, ,kitchen, and two hallways plus placing new mouldings in 1 1/2 days. They did a great professional job."
- Pam C.

Quality craftsmanship and great communication.

"The Hardwood Floor Company went above and beyond in the installation of hardwood flooring throughout my entire house and tile in the bathrooms. The crew showed excellent craftsmanship and were nice enough to let me hover over and answer my many questions. David and co. communicated regularly with me throughout the entire process and were patient with me as I kept pushing back the install date. The floors are beautiful and I couldn't be happier. The house now feels like a home."
- Nathaniel P.

Excellent Service and Results

"The Hardwood Floor Company did a great job for us. David, Sandra, and crew were very attentive to our concerns and questions while preparing for, and completing the installation. They provided very professional service. We are very excited about our new wood floors, and baseboards. Thank you."
- Don W.

Solid Customer Service

"David leads a solid team at this family owned company! They deliver solid customer service with unmatched communication and follow up. They always stand behind their work and make sure you are happy at the end of the job! They have installed countless floors for me (tile, hardwood, carpet, vinyl, laminate) and we always end up satisfied with the quality of work they deliver!"
- Jesse Rowden

Great selection of Hardwood as well as other flooring materials.

"Very knowledgeable with design and attention to installation detail, you cannot go wrong with this dynamic team at The Hardwood Floor Company. Their boutique style showroom is very inviting and the selection is outstanding. You can find anything from laminate flooring or vinyl plank to high end, oil-finished hardwoods."
- Rex R.

First Class Work

"We invested in beautiful French white oak floors when we bought our home and did not maintain them well the first year. David and The Hardwood Floor Co. team did an amazing job knowing what would bring them back to life, doing first class work and leaving our home as pristine as they found it - only with better looking floors!"
- Cynthia Levine

Would Recommend to Anyone

"The Hardwood Floor Company has been servicing our needs for our clients over the past year. We have found them to be extremely professional from the Owners (David & Sandra) on down to the installers and office staff. Their #1 priority is complete satisfaction and they are willing to go the extra mile to accomplish just that! Would recommend them (and have!) to anyone."
- Brenda F.

Responsive and Knowledgeable

"This company is great. The entire staff is polite, responsive, and knowledgeable. I would highly recommend them to anyone, and they will certainly be working on my next project(s)!"
- Jason Smith

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The Hardwood Floor Company

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Monday-Friday:  9am-5pm
Saturday: 10am-5pm